We pack and ship orders within 5 business days of receiving an order for a product or tea blend with ingredients that are in stock (not customized). Single custom orders can take up to 5 business days and a large custom order can take up to 3 weeks, but will be shipped in a timeframe that is agreed upon with the customer.
All items will be shipped First Class Mail (2-5 business days) or Priority Mail (1-3 business days, depending on size) to the address designated by customer. If you require expedited shipping or additional insurance, please contact us to make arrangements before placing your order.
We do not refund for lost/unclaimed or undeliverable packages. We are not responsible for any duty charges you may incur. We do not refund postage for unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the postal carrier. The Queen's TEApothecary is not responsible for items damaged while in the care of the postal service.